It is implied by Philip that Ben is as computer illiterate as Diana was when she first appeared on the OSFirstTimer YouTube channel. This is because he originally used Mac (on the previously mentioned MacBook) and had no experience with other operating systems (such as Microsoft Windows and/or Linux distributions). Therefore, tasks were difficult, and still are somewhat hard for him to complete. Alongside his computer illiteracy, he is also known for being confused and silly and for his narrow-mindedness most of the time, which Diana and Phil often joked about in the past. Diana also calls him a drama queen, due to him tending to act overly surprised or shocked about things/actions that are not major. Running gags of his on OSFirstTimer episodes are continuously misclicking or saying that he has finished and is about to go.
Nowadays, he uses ColorOS (powered by Android) on his phone, the Oppo AX5, as he passed down Diana’s old Alienware 14 laptop with Windows 10 to Jasmine and gave his former 2009 MacBook to his brother, Matthew.